Refund policy

Returns & Refunds Policy

Last updated: 8 October 2026

Most Yolked Apparel products are printed to order after you place your order. They are standard Yolked designs offered in standard colours and sizes; being made after ordering does not by itself remove consumer cancellation rights.

UK change-of-mind cancellations

If you are a UK consumer buying online, you generally have the right to cancel an order for a standard, non-personalised item within 14 calendar days from the day after you receive the goods.

To cancel, email jimmyscotchegg@gmail.com within that period and clearly tell us that you wish to cancel. You do not need to give a reason.

After notifying us, please return the item within 14 days. We will provide return instructions. Unless the item is faulty, damaged, incorrect or otherwise not as described, you are responsible for the cost of returning it. We recommend using a tracked service.

For an eligible cancellation, we will refund the product price and the cost of the least expensive standard outbound delivery option we offered. If you chose a more expensive delivery service, the extra delivery cost is not refundable. We may reduce the refund if the value of the item has been reduced by handling beyond what would reasonably be necessary to inspect it.

Refunds will be made to the original payment method within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

Additional Yolked 30-day return window

In addition to your statutory rights, Yolked Apparel accepts returns of eligible standard, non-personalised items where a return is requested within 30 days of delivery. To request a return under this additional window, email jimmyscotchegg@gmail.com within 30 days of delivery with your order number and details of the item or items you wish to return. We will provide return instructions and the return address.

For ordinary change-of-mind and wrong-size returns, you must arrange and pay for your own return postage. We do not provide prepaid return labels for these returns. We recommend using a tracked service and retaining proof of posting. No restocking fee applies.

For returns requested after the statutory cancellation period, original outbound delivery costs are not refunded unless required by law. If an item is faulty, damaged, incorrect or not as described, reasonable return costs will be handled in accordance with your statutory rights and the faulty-item provisions below.

Wrong size

If you chose the wrong size, an eligible standard, non-personalised item may be returned as a change-of-mind return using either your statutory 14-day cancellation rights or Yolked Apparel’s additional 30-day return window. To request a wrong-size return under the additional window, email jimmyscotchegg@gmail.com within 30 days of delivery with your order number and the item you wish to return.

For ordinary wrong-size returns, you arrange and pay for return postage as explained above. No restocking fee applies. We do not guarantee direct exchanges; where appropriate, we may ask you to return the original item and place a new order.

If Yolked Apparel supplied a size different from the one ordered, this is an incorrect-item issue rather than an ordinary change-of-mind return. Your statutory rights and Yolked Apparel’s responsibility for reasonable return costs in such circumstances remain unaffected.

Personalised or bespoke items

Goods that are made to your specifications or are clearly personalised may be exempt from change-of-mind cancellation rights. This exception does not affect your rights if the item is faulty, damaged, incorrect or not as described.

Faulty, damaged, incorrect or misdescribed items

If your item arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible with your order number and, where useful, a clear photo of the issue. Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy. Where appropriate, we will arrange a replacement, repair or refund and will not require you to pay reasonable return costs for a confirmed fault or fulfilment error.

International customers

If you are outside the UK, mandatory consumer rights in your country may also apply. Nothing in this policy is intended to restrict rights that cannot legally be excluded.

Contact

For any return, cancellation or refund question, email jimmyscotchegg@gmail.com.