Refund policy

Returns & Refunds Policy

All of our products are made to order. This means each item is printed specifically for you once an order is placed.

Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, or incorrect, please contact us within 30 days of delivery with your order number and a clear photo of the issue.

If the issue is confirmed, we will arrange a replacement or a refund at no additional cost to you.

Change of mind / incorrect sizing

Because our products are made to order, we are unable to accept returns or exchanges for reasons such as:

• Change of mind

• Ordering the wrong size

• Personal preference

• Items that meet the product description but do not meet personal expectations

Please refer carefully to the size guide and product descriptions before placing your order.

Refunds

Approved refunds will be processed back to the original payment method used at checkout.
Shipping costs are non-refundable unless the item is faulty or incorrect.

UK Consumer Rights

This policy does not affect your statutory rights under UK consumer law. Where an item is faulty or not as described, your rights are protected under the Consumer Rights Act 2015.

If you have any questions about your order, please contact us and we’ll be happy to help.